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CCPORTUGAL 2010
Consumer Experience Innovation: |
The Challenge of Attracting and Delighting Consumers Sustainably |
On the 25th and 26th of May 2010, the increasingly notorious international conference CCPortugal will take place, with this year’s theme being: Consumer Experience Innovation - The Challenge of Attracting and Delighting Consumers Sustainably. This event will bring together influential keynote speakers as well as top and middle management from around the world at one of the most beautiful resort hotels in the region (www.visitportugal.com), the Penha Longa Hotel & Golf Resort (www.penhalonga.com) in Sintra, to discuss topics crucial to the development of the Contact Center sector and general economy worldwide.
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CCPORTUGAL’s objective is to tackle the most current issues in the world of business and last year’s conference, with the theme: The Upside of a Downturn: Strategic Responses to the Crisis, did just that with great success. |
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CCPORTUGAL 2009 RESULTS:
268 Registered Participants:
• Top Management – 52%
• Middle Management – 45%
82 Companies Represented
27 Sponsorships and Supports
6 Invited International Speakers
19 APCC Best Awards Winners |
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Having successfully discussed how to find opportunities within crises, at the 2010 conference we want to focus on the post-crisis future, how companies must rethink the service they provide their customers, giving it their full attention, innovating and finding ways to keep those customers. |
CCPORTUGAL2010 has the honour of counting with a panel of top keynote speakers to liven up the discussions about new visions for the future, some of the speakers being the fruit of our special partnership with McKinsey. Participants will have the opportunity of attending the apcc Best Award-Giving Gala evening which will count on the participation of even more companies this year due to the credibility achieved in the last four editions, and will also be able to partake in the round tables where structural themes centred around Consumer Experience Innovation will be debated. |
These moments coupled with the venue, themes, participants and valuable networking opportunities will ensure that this conference is one that you cannot afford to miss. |
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Vince Thompson – Ex-Vice President for America Online, Digital revenue consultant, author of Ignited: Managers, Light Up Your Company and Career for More Power, More Purpose and More Success, speaker and host of the popular BNET show Dog and Pony - Managers Ignited - More Power, More Purpose and More Sucess |
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Brian Dietmeyer - Brian Dietmeyer - President, CEO and co-founder of Think! Inc. with Max H. Bazerman, PhD. author of Negotiating Rationally among others - Business Negotiations: re-defined |
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Amantha Imber, PhD. – Doctorate’s degree in Organisational Psychology, Founder of Inventium and author - Fill, crush and borrow: a process for innovating the customer service experience |
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Catriona Wallace, PhD. - Doctorate’s degree in Organisational Behaviour, specialist in Marketing Research, author of books and articles on service excellence - Innovating Customer Experience Measurement: Why the measurement of customer satisfaction should have stayed in the 1980s? |
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Manfred Stockmann - Vice-President European Confederation of Contact Centre Organizations (ECCCO) - An Outlook of the European CC industry: market, regulation, competiveness |
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Tim Morse – Partner at McKinsey New Jersey - Consumer Experience Innovation and Excellence |
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Nuno Catarino – Partner at McKinsey Portugal - The Crisis: One Year On |
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